A. Yes. You can select "Collect from trade counter" as the delivery option in your shopping basket. If the items you are ordering are in stock, then your order will be ready for collection shortly after processing. If your order is showing as "In stock with supplier" or "Ordered on request" then we will order the items in for you and email you when the order is ready for collection.

To avoid disapointment, we would always advise emailing before travelling a long distance to collect items to ensure that the order is ready for collection. The stock levels on our website are live, but we do not reserve stock until we receive a confirmed order. If you are coming to our trade counter to purchase something you have seen online, you can place an order and select "Cash on Collection", or "Card on Collection" and our system will reserve the stock for you. Please check our opening times before travelling to collect an order

Please do not use paypal for collected orders, and if paying by card for a collected order, we may require you to bring the payment card with you as proof you are the cardholder. This is part of our fraud prevention policies, and is in place help protect against misuse of credit and debit cards.